A Journey Map should help you to visualize a customer's experience from beginning to end Steps Start with a seed idea of what your solution could be—maybe one that you sketched on a Postit during a Brainstorm or an idea that emerged from an early, rough prototype you're looking to Journey maps A journey map shows the relationships between journeys Each journey is represented by a card displaying performance metrics For linked journeys, you can view the upstream and downstream journeys that are connected to the selected journey The connecting line between journeys displays outcomes and associated events as configuredLIVE VIRTUAL EVENT Get started with journey mapping and personas to build better experiences / 2PM BST / 3PM CEST When you truly understand your customers, you're on the way to improving their experience Using journey mapping and personas, you can build a detailed picture of what really matters to them
Healthcare Spotlight Improving Customer Experiences With Journey Mapping